Privacy Policy

This Privacy Policy explains how Roddur / Red Axis d.o.o. ("we", "our", "us") collects, uses, and protects your personal data when you use our online store. We are committed to safeguarding your privacy and processing your data in compliance with the General Data Protection Regulation (GDPR). 

We may collect the following types of data: - Identity information (name, address, email, phone number) - Order and transaction details - Account information if you register on our site - Marketing preferences - Technical data such as IP address, browser, and device information 

We use your personal data to: - Process and deliver your orders - Manage payments and prevent fraud - Provide customer support - Send newsletters and promotional offers (only with your consent) - Improve our website and services 

We process personal data based on: - Contract necessity (to process your orders) - Legal obligations (tax and accounting requirements) - Consent (for newsletters and marketing) - Legitimate interests (to improve services and protect against fraud) 

We do not sell or rent your personal data. We only share it with trusted partners when necessary to provide our services. 

We use trusted third-party service providers to operate our store and communicate with our customers. This includes: - Shopify – our e-commerce platform that hosts the online store and processes necessary data for orders, payments, and customer management. - Klaviyo – our email marketing partner, used for sending newsletters, product updates, and customer communications. - Payment providers and shipping partners – used to process secure transactions and deliver your orders. All third-party providers process your data in compliance with GDPR and only to the extent necessary to provide their services. 

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Marketing data will be retained until you withdraw your consent. 

As an EU consumer, you have the right to: - Access your personal data - Request correction of inaccurate data - Request deletion of your data - Object to or restrict processing - Request data portability - Withdraw consent at any time You also have the right to lodge a complaint with your local data protection authority. 

Our Website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings. 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. 

Roddur / Red Axis d.o.o.
Service address: Dorfpl. 1, 8810 Horgen, Switzerland.
Phone: +41 762 763 607
Email: hello@roddur.eu