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Support hours: Monday-Friday, 7am-3pm
Orders & Payments
How do I place an order?
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. You will receive an email confirmation once your order is placed.
What payment methods are accepted?
What payment methods are accepted?
We accept major credit/debit cards, Apple Pay, Google Pay, Klarna (in supported countries), SEPA bank transfer, and PayPal (coming soon).
When will I be charged?
When will I be charged?
Your payment is processed immediately at checkout. For Klarna, payment terms depend on the option you select.
Shipping & Delivery
Where do you ship?
Where do you ship?
We deliver across all EU member states.
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–10 business days, depending on your location.
How can I track my order?
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link.
What if my package is delayed?
What if my package is delayed?
Delays may occur due to logistics or high-demand periods. If your order has not arrived within the expected timeframe, contact our support team.
Returns & Refunds
Can I return my order?
Can I return my order?
Yes, you can return products within 14 days of delivery, as required by EU law, provided they are unopened and unused.
How long do refunds take?
How long do refunds take?
Refunds are processed within 14 days after we receive your returned items.
What if I received a damaged or wrong item?
What if I received a damaged or wrong item?
Please contact us within 7 days of delivery with photos of the product. We will arrange a replacement or refund.
Products & Ingredients
Are your products cruelty-free and vegan?
Are your products cruelty-free and vegan?
Yes, our products are cruelty-free and many are vegan-friendly.
Do you follow EU compliance and safety regulations?
Do you follow EU compliance and safety regulations?
Absolutely. All products are developed in certified European laboratories and comply with EU cosmetic safety regulations.
Where are the products made?
Where are the products made?
Products are manufactured in Europe, primarily in state-of-the-art facilities in the EU.
What does “Clean Beauty Standard” mean?
What does “Clean Beauty Standard” mean?
It means our products are formulated without harmful or controversial ingredients and follow strict safety standards.
How can I check ingredient details?
How can I check ingredient details?
You can find a full ingredient list on each product page. We also provide an Ingredient Glossary for easy reference.
Account & Customer Support
Do I need an account to order?
Do I need an account to order?
No, you can check out as a guest. Creating an account allows faster checkout and order tracking.
How can I contact customer support?
How can I contact customer support?
The best way is by email: hello@roddur.eu or via our contact form.
How long does it take to get a reply?
How long does it take to get a reply?
We aim to respond within 1–2 business days.
